Terms & Conditions

Please familiarise yourself with the Terms & Conditions (T&Cs) of the Health with Cat website, as it outlines the rights and obligations of both you and Health with Cat. 

Customers/clients are considered to be anyone that is using the Health with Cat website or employing the services of HealthT with Cat.

Customers/clients visiting this website, utilising the services of Health with Cat, or submitting an order agree that you are over the age of 18. Persons under the age of 18 will be required to have a parent or legal guardian provide written consent on your behalf. By continuing to utilise the services outlined by Health with Cat you have agreed to the following T&Cs. If you disagree with the T&Cs outlined by Health with Cat then you should discontinue visiting this website and taking further action on this website including, without limitation to, booking appointments, purchasing products, and other services/products provided by Health with Cat. 

Health with Cat reserves the right to make changes to this website at any time; including, without limitation to, Privacy Policy, T&Cs, prices, and other services provided by Health with Cat. Products and services advertised by Health with Cat are following Australian Consumer Law as set out in the Competition and Consumer Act 2010. 

General Disclaimer

The information contained within this website and associated social media accounts is not intended as a substitute for medical advice or medical care. If you have been diagnosed with or believe that you have a physical/medical condition, including mental health condition, it is your responsibility to seek the appropriate medical care and advice from a qualified medical practitioner, including but not limited to general practitioners (GPs) and medical specialists. It is also your responsibility to inform your current and/or any future qualified medical practitioners, including but not limited to GPs and medical specialists, of the details of your current use of any complementary services and/or products provided by Health with Cat. Health with Cat will provide such details to you in written format at the end of each consult (as set out in each treatment plan and prescription).

Health with Cat has no control of other websites that are available to access through www.healthwithcat.com or associated social media accounts. Please ensure that you are familiar with the Privacy Policy and T&Cs of other websites accessed via Health with Cat and associated social media accounts. 

Intellectual Property

This website and its contents are protected by copyright. Written consent must be sought from Health with Cat before anything from this website is copied or replicated. 

Payment Terms for Naturopathy

Initial consultations must be paid in full online at the time of booking an appointment. Return consultations may be paid for at the time of booking online, or after the appointment. Herbal remedies, nutritional supplements, and any other complementary therapies provided during or after the consultation can be paid for in full in the clinic via EFTPOS (debit/credit cards). 

Refunds/Returns

Refunds are not available for change of mind on products or services provided by Health with Cat including, without limitation to, consultations, education enrolment, herbal remedies, nutritional supplements, and other complementary therapies. Refunds will be made for Personal Training sessions (including group personal training) for cancellations made at least 3 hours prior to the scheduled session). 

Health with Cat is under no obligation to replace or refund unwanted nutritional supplements, herbal remedies, or education enrolment. If a product is faulty or has been tampered with then Health with Cat will take reasonable steps to replace or refund the products. 

Health with Cat will replace any damaged goods that have been ordered through this website. Please send a photo to me using the message icon below so that I can begin the process of replacing damaged items. 

The National Health Act 1953 and the Therapeutic Goods Administration Guidelines outline that for safe practice and dispensing of medicines, a practitioner is bound by law to not re-dispense medicine(s) that have already been dispensed to another patient. 

Cancellation Policy for Naturopathy

Please allow at least 24-hours’ notice if you need to cancel an appointment. You may notify PT with Cat via the contact form on www.healthwithcat.com. If 24-hours’ notice is not provided, then 50% of the consultation fee will be charged to you. Full fee charges apply to no show appointments.  

Contacting Health with Cat

The most efficient way to contact Health with Cat is via our online contact form which can be found on www.healthwithcat.com  during business hours. If an attempt has been made to contact Health with Cat outside of regular business hours, I will endeavour to respond to you in a timely manner. 

If you have a medical emergency, please contact your nearest medical facility, hospital, or call 000. 

Dispute Resolution

If for any reason you have issue or complaints arising from these T&Cs; using this website; and/or utilising the services or products from Health with Cat, you and Health with Cat agree to take all fair and reasonable steps to reach a resolution.

Shipping

Standard shipping applies. Express shipping not currently available. COVID-19 has caused unprecedented delays with Australia Post and other couriers within Australia. Please allow a minimum of 7-10 business days to receive your package (longer if you live in TAS). Tracking information will be sent to you once your parcel has been shipped. If, after 7-10 business days, you have still not received your parcel, then please click on the message icon below to contact me and I will investigate with the couriers to find out how long your parcel will be. I also purchase extra insurance for all parcels in the event that yours may be lost or damaged during transit. 

Ordering herbal formulas from the online store

When you place an order through the Health with Cat online store for any of the herbal formulas, you must provide Health with Cat with information via the client information form. This form will help Health with Cat to understand your needs. By ordering a herbal remedy through the online store you understand that you are not receiving a full naturopathy consult and therefore will not receive a full naturopathic treatment plan. Whilst the herbal mixes are tailored to each individual person's needs, the herbal mixes are generally of a generic nature and will not be able to assist in more complex cases. Should you need a full consultation, please book here. By providing your details in the aforementioned form, you agree to terminate use of herbal preparations should you experience any side effects or effects that you believe to be adverse. You also agree to contact Health with Cat ASAP in order to discuss your symptoms. Health with Cat does not take responsibility for those that have not terminated use of the herbal remedy or contacted Health with Cat within a reasonable time frame from experiencing symptoms. 

Gaining certification for online courses purchased through Health with Cat

Once you have completed your course, you must complete the evaluation form provided at the end of the course. Your certificate of completion will be issued once this is completed. If you do not receive you Certificate of Completion, please contact Health with Cat using the message icon below to notify them and Health with Cat will issue one ASAP.